MS Outlook being one of the common desktop email client used by several organizations, its users are aware of the data files associated with it. The PST, OST or MSG files are the files that users can open using Outlook. The MSG is a file extension for single mail message format used by Outlook and Exchange. MSG files are mostly used for the purpose of archiving, storing, or sharing some important mails to other users of Outlook.
However, in many cases user encounters issue while opening the MSG files in Outlook that comes with the error message displaying “Cannot open MSG file”. The page will be discussing about the same error, its causes, and the solution to overcome the issue.
There are several causes why user cannot open MSG file in Outlook, which are as follows:
Many solutions can be helpful to overcome the issue faced by user that restricts opening of MSG file in Outlook. One of the approaches is stated below:
To open the MSG file generated by new Unicode file format message in older versions of MS Outlook
In order to open the MSG File, you can ask the sender to resend the MSG file again after saving it in ANSI format before sending it to you.
Step involved to troubleshoot the error are:
To change the default msg-format from Unicode to ANSI format, we must drag and drop an email out of Outlook into an Explorer folder and change the following settings as below
For doing so follow the below-mentioned procedure:
Go to Tools -> Options -> Tab Other -> Advanced Options button -> Disable Option: Use Unicode Message Format when saving messages
Go to File -> Options -> Mail -> Section -> save Messages -> Disable Option: Use Unicode Format
While saving the file, change the type from Unicode (*.msg) to (*.msg) by going to File -> Save as -> “Save as type” drop down list from “Outlook Message Format-Unicode (*.msg) to Outlook Message Format (*.msg)”.
The issue when user cannot open saved MSG files can sometimes by resolved by rebooting the PC and restarting the Outlook.